Email local.hood_7f@icloud.com and include the photo if a scan went wrong — it is the only thing that shows what happened.
Fill the frame with the tickets and keep the phone square-on. Thermal printing fades and glare defeats the camera, so if a slip is faint, tap Enter Manually — it takes about fifteen seconds and always works. Turn on Save scans to Photos in Settings if you want to keep the photo and send it on.
Game logos are printed as artwork and do not always survive the camera. When the app is not sure it says so and opens the editor for you — change the game there before saving. Check the game name on each card at the confirmation step; the prize table depends on it.
Results are published after the draw, not at the moment of it. Pull down on Home to refresh. If the connection failed you will see a banner and your cached results stay put.
Yes — Settings › Show spending totals. Winnings stay visible; Spent and Net are hidden.
No, and the app says so on the screen. Every draw is independent. They are entertainment.
Free, confidential, 24/7 — call or text 1-800-MY-RESET (1-800-699-7738), or chat online.